At Luxury Classics Jewellery, we reserve the right to cancel or modify any order in certain situations to ensure accuracy, product availability, and a smooth customer experience.

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Cancellation by Us
We may cancel an order in cases including but not limited to:

• Product unavailability or inventory limitations

• Pricing errors or incorrect pricing displayed

• Errors in product description or information

• Requirement of additional verification or information to process the order

In such cases, we will notify the customer if the order is partially or fully cancelled, or if any additional information is required to proceed with the order.

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Cancellation by Customer
Customers may cancel their order before it has been shipped or dispatched. Once the cancellation request is received and approved, the refund will be processed through the original payment method.

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Refund Timeline
Approved refunds will be credited to the customer’s account within 10-30 working days. Once initiated, the refund will be processed back to the original payment method used during the transaction.

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Failed Transactions
If an amount is deducted from the customer’s account but the transaction fails, the full amount will be automatically refunded to the customer’s bank account.

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Important Note
This cancellation policy does not apply to customized or made-to-order jewellery. Such items are non-cancellable once the order is confirmed.

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Contact Information
For cancellation support or assistance, please contact us at info@luxuryclassicsjewellery.com or 052 680 0841.