1. Delivery Coverage

We offer both local (UAE) and international delivery to customers worldwide. Once you share your delivery address, our team will confirm availability, applicable shipping charges, and estimated delivery time for your location.

 

2. Delivery Timeframe

• Standard delivery takes 3 to 7 working days from the date of order confirmation.

• Delivery timelines are estimates and may be subject to delays due to weather conditions, public holidays, customs clearance for international orders, or other unforeseen circumstances beyond our control.

​

3. Delivery Charges

• Delivery charges vary depending on the customer's location and order details.

• Charges will be communicated and confirmed prior to order processing.

• Self-pickup is available at no additional charge.

​

4. Self-Pickup

Customers may opt to collect their order directly from our store at no delivery charge:

• Address: Office 904, 9th Floor, Sherina Plaza 3, Opposite Gold Souq Metro Exit 2, Dubai, UAE

• Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM

​

5. International Deliveries

• International delivery is available subject to location and shipping partner availability.

• Any applicable import duties, customs fees, or taxes for international orders are the sole responsibility of the customer.

• International delivery timelines may vary depending on the destination country.

​

6. Order Tracking

• Once your order is dispatched, our team will provide you with the relevant tracking details.

• For delivery updates or queries, please contact us at 052 688 4525 or email info@luxuryclassicsjewellery.com.

​​

7. Lost or Damaged in Transit

• In the event that your order is lost or damaged during transit, please notify us immediately.

• A clear, continuous unboxing video, order confirmation, and photographic evidence will be required to process any transit claim.

• Claims must be raised within 24 hours of receiving the delivery.

​

8. Contact Us

• Call/WhatsApp: 052 688 4525

• Email: info@luxuryclassicsjewellery.com

• Office 904, 9th Floor, Sherina Plaza 3, Opposite Gold Souq Metro Exit 2, Dubai, UAE

• Monday to Saturday, 10:00 AM – 7:00 PM

​